RETURNS AND REFUNDS
(100% Money Back Guarantee)
Please note that transactions made by a business are non-returnable except for damage or incorrect items.
We want you to be satisfied every time you shop with us. Our “100% money back guarantee” means that if for any reason you are unhappy with the goods purchased you may cancel the order and return the goods, return postage costs being the responsibility of the customer. Just contact us by email or telephone within 14 days of receipt and we will then issue a returns number along with our warehouse address. You then have a further 14 days to return the parcel. It is your responsibility to take care of the goods, including packaging, whilst in your possession and they must be returned in the same new condition as was received, in a state where they can be resold. We do not charge a restocking fee. Refunds will Initially go back to PayPal before being auto swept back to the same form of funding (Bank). It may take up to 5 business days for the refund amount to appear on your bank account.
A deduction will be made if the value of the goods has been reduced as a result of handling more than necessary.
Please do not return any items to our warehouse without the returns number as it will delay your refund/replacement.
If you choose to cancel an order after the item has been despatched, you will be responsible for the cost of returning the item. We strongly advise that you use a signed for service as we are not responsible for lost parcels. When you receive the returns number, please print it clearly on the front of the parcel.
In the event that any order is incorrect, it must be notified to us within 7 days after delivery. Original postage will only be refunded up to the Standard rate. Original postage will not be refunded if only part of an order is returned. If any products are defective, they must be returned within 14 days of delivery. At our own discretion, we shall replace the products free of charge and redeliver them at our own cost, or shall provide a refund of the price paid by you (apart from personalised gifts which will be replaced). In the event of replacement of any products, the products returned to us shall become our property. If we elect to refund you rather than provide a replacement for defective products, or we are unable to replace any faulty product, the products must be returned, at our cost, and shall become our property.
We will process refunds within 7 days of receiving the returned goods.